300er's customer support is active seven days a week, 24 hours a day. There are three main ways to get in touch:
- Live Chat: Click the chat icon in the bottom-right corner of the site. You'll typically get a response in Bengali within 2–5 minutes — it's the fastest way to reach us.
- Email: Email us at [email protected]. Best for complex issues—detailed replies are usually sent within 2–6 hours.
- Telegram: You can also reach us directly via the official 300er Telegram channel.
During peak hours (4:00 PM – 11:00 PM), response times may be slightly longer, but no message goes unanswered. For urgent deposit or withdrawal matters, please use Live Chat.
When contacting support, including your user ID and transaction ID (if applicable) will help us resolve your issue much faster.
On 300er, five consecutive incorrect password attempts will temporarily lock your account for 30 minutes—this is a security measure. After 30 minutes, you can try again on your own. For a faster resolution, follow the steps below:
- On the login page "Forgot Password" Click the link.
- Enter your registered email or mobile number and a reset link or OTP will be sent to you.
- Use the link within 15 minutes — if it expires, simply request a new one.
- Set a new password and log in.
If you've also lost access to your email or phone number, verify your identity via live chat by providing your name and registered number—the support team will manually recover your account. This process typically takes between 30 minutes and 2 hours.
300er's referral program is genuinely rewarding. When a friend registers through your referral link and makes their first deposit, both of you receive a reward.
You (the referrer) will receive: A bonus of up to 10% of your friend's first deposit, credited directly to your account.
Your referred friend gets: An extra 10% deposit bonus on top of the standard welcome bonus.
How to share:
- Log in and go to the "Referral" section in your profile.
- Copy your personal referral link or code.
- Share with friends via WhatsApp, Facebook, or directly.
The bonus will be credited to your wallet within 24 hours of your friend's deposit being confirmed. Refer multiple friends and earn a separate bonus for each one — with no cap.
300er does not charge any processing fee on standard withdrawals. However, your payment provider (bKash, Nagad, etc.) may apply their own transaction fees in accordance with their policies.
Withdrawal limit:
- Minimum withdrawal: ৳500
- Daily maximum (standard members): ৳50,000
- KYC-verified members: ৳2,00,000 Up to
- VIP Members: Higher limits apply
Processing time: bKash and Nagad withdrawals typically arrive within 1–6 hours. Bank transfers may take 1–2 business days. Withdrawals made after midnight are processed the following morning.
KYC verification is mandatory for your first withdrawal—you'll need to upload your NID and a selfie, which is typically approved within 24 hours.
To cash out a bonus at 300er, you must meet a specified wagering (rollover/turnover) requirement. The conditions vary by bonus type, but here's how the general rule works:
Example: You deposit ৳1,000 and receive ৳1,000 as a 100% bonus. If the rollover requirement is 10x, you'll need to place a total of ৳1,000 × 10 = ৳10,000 in bets before the bonus becomes withdrawable.
How contributions are counted:
- Sports Betting: 100% of each bet counts toward the rollover (for odds of 1.5 or higher).
- Casino slots: typically count at 100%.
- Live Casino (roulette, blackjack): counts at 50%.
Rollover progress is tracked in real time on your account dashboard. Bonus validity is typically 7–30 days — if the wagering requirements are not met within this period, the bonus will be forfeited. Full terms and conditions are listed alongside each bonus offer.
300er supports the most widely used payment methods in Bangladesh — for both deposits and withdrawals:
Minimum ৳200 • Instant
Minimum ৳200 • Instant
Minimum ৳200 • Instant
Minimum ৳500 • 1–3 hours
Crypto • 15–30 min
Min. ৳1,000 • 1–2 days
To deposit: log in → Wallet → Deposit → select your preferred method. All methods are available 24 hours a day, 7 days a week. You'll receive a dashboard notification whenever a new payment method is added.
300er's welcome bonus is automatically applied to every new member—no separate code needed. Just follow the steps below:
- Sign Up and verify your email.
- After logging in for the first time, go to your wallet and make your first deposit.
- Minimum ৳500 Submit — the bonus offer will be applied automatically.
- Once your deposit is confirmed, the bonus will be credited to your wallet automatically.
Bonus Details: Get up to 100% bonus on your first deposit, capped at ৳10,000. Deposit ৳1,000 and start playing with ৳2,000 in total.
You have 72 hours from registration to claim the welcome bonus. If it expires before your first deposit, contact support. The welcome bonus can only be claimed once per account.